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The Knot Reviews

The Knot image

 
Editor's Overall Rating:
Average User Rating:
(based on 22 reviews)

Category: Wedding Websites (AKA Online Wedding Planners)
Website: http://www.theknot.com



Editor's Review Costs & Features Videos User Reviews
 
Average User Rating:
(1.4 Stars) based on 22 reviews


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Average User Star Ratings:

Wedding Planning Features:
Post-Wedding Features:
Themes / Layouts Available:
Help Files / Technical Support:
Ease of Use / Navigation:
Value for Money:
Overall Star Rating:

Users' Overall Ratings Distribution:

5 Stars
1 Review
4 Stars
0 Reviews
3 Stars
0 Reviews
2 Stars
4 Reviews
1 Star
17 Reviews

Only 5% of Users Recommend it



22 REVIEWS AVAILABLE
PAGE 1: Displaying Reviews 1 - 10 of 22
Lovec
20 October 2015
Reviewer: Wrstlinby from Shelby Twp . Mi.

95 of 176 people found this review helpful

We had a great experience with St. Ignace Greenhouse florist. The delivery was prompt and the with all smiles. From the beginning of the order I knew the wedding bouquet we ordered was going to be
most precious and delicate . They are amazing. I kept them. The bouquet was made of summer dahlias and white roses. What a glorious day... Thank you..

In summary, I would recommend The Knot to a friend.



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Do not advertise with them!
19 May 2015
Reviewer: Happynathan from Phoenix, AZ

59 of 118 people found this review helpful

I am a small local entertainer. I went to theknot.com to advertise my company to try to bring in more wedding clients. They told me that their advertisers receive on average, 10-20 contacts from brides per month which would be awesome for me!

I signed the contract and went to work! I built my page, hours of time, but it ends up, any person who would be interested in seeing my page would have to click through at least 12 different links before they found me! I couldn't even find myself on the website without calling them for help!

In the end I hit financial crisis about 4 months into the year contract. I called them and told them that I was having severe difficulties and asked for a solution to get out of the contract early. I offered a settlement so they would receive at least some of the contracted amount.

Their response was cold and heartless. They were completely inflexible. Finally I told them to go F themselves. Even after that they continued running my add whether I wanted them to or not! And they continued billing me whether... (Read the full review)

In summary, I would not recommend The Knot to a friend.



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Don't Waste Your Money Advertsing
18 December 2014
Reviewer: Unhappy Vendor from San Diego

62 of 160 people found this review helpful

BE CAREFUL, they have an automatic sign up at the end of your contract if you don't give them notice to cancel. Sneaky and dishonest way to hook you into another year of pretty ineffective advertising.

In summary, I would not recommend The Knot to a friend.



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Celebrant
06 November 2014
Reviewer: Isabella from Australia

112 of 215 people found this review helpful

Hi, I am a celebrant and have been advertising with The Knot since September this year.

I have been receiving quite a few enquiries from prospective brides but have had no luck with any of them responding to my replies once I have emailed them a little bit of information about me and my services.

I am starting to think there is something not right here and would like to hear from other celebrants if they have been experiencing the same problem.

Thanks
Isabella

In summary, I would not recommend The Knot to a friend.



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Horrible customer service
08 September 2014
Reviewer: Angela Pettigrew from Los Angeles

106 of 245 people found this review helpful

It seems like this is an ongoing issue. I ordered bubbles for my best friend's weddings. I wanted it to be surprise and have everyone blow bubbles as her and her husband walked back up the aisle. I paid the extra shipping since I needed them 5 days from the date I placed the order. I was given the confirmation email and figured it wouldn't need to double check my order since this is such a well known site, I was mistaken. Once I found out that I would be getting them after the wedding I asked if they would cancel my order and refund the money. The woman I spoke to on the phone said they would refund the amount of the bubbles but not the shipping. I didn't think that was right. I spoke to her supervisor, Debbie, and she said that they are not responsible for refunding the shipping. Nowhere on the site can I find proof that they do not refund shipping. I have basically been called a liar many times through my trails of emails and on the phone. To top it off I have now been told I am going... (Read the full review)

In summary, I would not recommend The Knot to a friend.



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Awful experience
26 June 2014
Reviewer: Dk from NY, USA

133 of 257 people found this review helpful

Ordered a gift on there for my wedding party, which arrived almost a week late. I opted not to pay for overnight or two day shipping on this item for $40 or $30 respectively, as the regular shipping rate was already $10. 5 business days after making the purchase is when the purchase was PROCESSED by theknot.com. Meaning, they didn't even bother to send the item for 5 days, then I had to wait another 5 days for the item to get across the country. Normally, unless a website states otherwise, I expect to receive an item with regular shipping in about 5 days, this item instead took 15 business days to arrive after my order! Would never order from them again.

The pros for this site? They are partially free to use, though they rip you off at every corner if you try to buy anything from them.

In summary, I would not recommend The Knot to a friend.



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Is proud of their "Snarky Brides" community...
20 December 2013
Reviewer: Ktdidit from Chesapeake, VA

127 of 246 people found this review helpful

I'm embarrassed to admit it now, but we used The Knot for our wedding more than five years ago. During that time, though I stayed away from the board entitled "Bitchy Brides" (description: These brides hold nothing back and tell it like it is), the women there frequently borrowed content from my postings on another community board and many others to make fun of the couples, degrade the photographs and would often photo-shop them into something obscene. Then they began targeting a few of us for special attention, following us from board to board, being threatening and vile. The fact that these were GROWN WOMEN was especially troubling.

The moderators either did nothing or turned a blind eye to it. The Knot itself refused to get involved and moderate their own boards until the harassment turned real. Seems someone at the board turned into quite the detective and using various clues from my postings and other information, began calling various venues in our area pretending to be someone from our bridal party--then bragged about having done so on the boards. Only when we threatened to institute legal action against the Knot (mainly for refusing... (Read the full review)

In summary, I would not recommend The Knot to a friend.



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Beware this wildly unethical company
25 January 2013
Reviewer: Aaron from Raleigh, NC, USA

135 of 240 people found this review helpful

I can't think of a single good thing to say about these thieves. They claim that 8 out of 10 brides are on their website, but this is simply because they will create a website for you if you don't create one yourself, and then they will refuse to take it down unless you demand that they do so in writing. My fiancee subscribed to some service they offered, and they kept charging her credit card even after she canceled the subscription. Their customer service representatives are smug and unhelpful. Just steer clear.

In summary, I would not recommend The Knot to a friend.



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tech support non-existent
25 September 2012
Reviewer: 648jess from everett, wa

197 of 349 people found this review helpful

The knot.com is ok, we created a nice wedding website for our wedding guests. The layouts were pretty generic but easy to use.

My one major complaint is their response to technical glitches. I was working on our website and an entire page disappeared. Normally not a big deal but my fiance had spent a lot of time creating links to other pages for our guests to view. All of the information and links he had labored over had completely disappeared. The knot.com kept claiming that they were working on it but did nothing to recover the lost information so he had to do the whole thing over again. I was working on our seating chart and the tables kept defaulting to having chairs at the end of the table, which i didn't want. So every time I closed the chart and reopened it I had to reconfigure the tables otherwise the chart was unreadable. I contacted IT again and they told me they received the email but so far have done nothing to keep this from happening. Kind of annoying....

In summary, I would not recommend The Knot to a friend.



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Personal Attacks are not Dealt with, but Supported
04 July 2012
Reviewer: Unhappy User from Rock Hill, SC

176 of 300 people found this review helpful

After using TheKnot.com for many years with no issue, I was personally attacked by a few of the bloggers over an innocent post made about my vow renewal. I was called names, judged, told to do outrages things like "get a divorce" and all out harrassed. One of the offenders was the moderator, who threatened to ban me from the blog. Not only did she threaten me, but she supported the other women's behavior.

I had no better luck on the TheNest. Normally TheKnot.com is very prompt in answering customer service email except this time. No one has contacted me about either one of my emails; 1. address the personal attacks and 2. cancel my accounts.

In addition to the harrassment, some of the countrols do not work well. It took me multiple tries to copy and paste my ticker, upload photos and update MyBio. Last, the service is very slow.

I still expect good service even when it is free. It is sad the a once decent website is now littered with poor patrons. I do not intend to recommend the use of this site to a soul. I'm so embarrassed I ever used it.

In summary, I would not recommend The Knot to a friend.



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