The Knot Reviews

(based on 25 reviews)

245 of 457 people found this review helpful

The knot.com is ok, we created a nice wedding website for our wedding guests. The layouts were pretty generic but easy to use.

My one major complaint is their response to technical glitches. I was working on our website and an entire page disappeared. Normally not a big deal but my fiance had spent a lot of time creating links to other pages for our guests to view. All of the information and links he had labored over had completely disappeared. The knot.com kept claiming that they were working on it but did nothing to recover the lost information so he had to do the whole thing over again. I was working on our seating chart and the tables kept defaulting to having chairs at the end of the table, which i didn't want. So every time I closed the chart and reopened it I had to reconfigure the tables otherwise the chart was unreadable. I contacted IT again and they told me they received the email but so far have done nothing to keep this from happening. Kind of annoying....

In summary, I would not recommend The Knot to a friend.

258 of 500 people found this review helpful

My fiancee is Japanese and we are having serious technical difficulties getting the hiragana and chinese characters to remain on the site.

In summary, I would not recommend The Knot to a friend.

200 of 438 people found this review helpful

If you are looking for genuine advice, do NOT go to the knot. I would think admins would be a bit more involved in monitoring but on a daily basis people get flamed if its against popular opinion and when i mean flamed i mean, "is this a fake post" to name calling such as "bridezilla." It's demeaning and im starting to understand why so many brides are using wedding wire instead.

In summary, I would not recommend The Knot to a friend.

172 of 370 people found this review helpful

We used the Knot for our groomsmen gift and our toasting glasses. After two weeks I called to check the status of our order since it was supposed to arrive in 5-7 business days. I received an email response that a represtative should have been in contact with me and it appears they have solved the situtation. No one ever called me back. 2 days later we received our package, then 1 week later we received a package from a women in georgia who received our initial package.(mind you we live in Arizona) They shipped it to the wrong address. The Knot told the lady to dispose of it that it was cheaper for them to send us a new package. No one ever called us to inform us what was going on. Two months later they finally pulled the money from our account. I would not recommend purchasing any products from "the Knot.com" their customer service is lacking significantly. When my now husband called to ask about the billing, they told them had issues and it just pulled- now we are suffering the consequences of overdraft fees. poor customer service and consideration.

In summary, I would not recommend The Knot to a friend.