The Knot Reviews

(based on 25 reviews)

226 of 398 people found this review helpful

After using TheKnot.com for many years with no issue, I was personally attacked by a few of the bloggers over an innocent post made about my vow renewal. I was called names, judged, told to do outrages things like "get a divorce" and all out harrassed. One of the offenders was the moderator, who threatened to ban me from the blog. Not only did she threaten me, but she supported the other women's behavior.

I had no better luck on the TheNest. Normally TheKnot.com is very prompt in answering customer service email except this time. No one has contacted me about either one of my emails; 1. address the personal attacks and 2. cancel my accounts.

In addition to the harrassment, some of the countrols do not work well. It took me multiple tries to copy and paste my ticker, upload photos and update MyBio. Last, the service is very slow.

I still expect good service even when it is free. It is sad the a once decent website is now littered with poor patrons. I do not intend to recommend the use of this site to a soul. I'm so embarrassed I ever used it.

In summary, I would not recommend The Knot to a friend.

266 of 513 people found this review helpful

I have been advertising with The Knot for years. Over the past four months I have experienced all kinds of problems. In late December they dropped my ad all together and failed to list me on The Best of The Knot 2012 list after I won the award. It took four weeks for them to get this all fixed. Now once again my featured ad has been removed and I have been placed with all the other ads yet they still charged me for it. Once again they are saying its a computer error. Its a waste of my time to try and deal with these people so I cancelled the credit card they charged to and am waiting to hear about a refund.

In summary, I would not recommend The Knot to a friend.

246 of 444 people found this review helpful

This is one of the most illegitamit companies I have ever dealt with! Not only did they send my purchase to the wrong address, I got a box of pink paper fans when I bought candles. Even on the receipt inside the box, it said purchased item "candles". Why the fans? It also stated the "ship To" address, why was it sent here?

They resent the purchase but did not complete the address on the ups slip and it was returned to vendor.

I was never notified, It was very difficult trying to find a way to contact them.
I would not reccommend the website for anyone on a time limit, and if you are getting married, you are most definatly pressed for time.

In summary, I would not recommend The Knot to a friend.

216 of 438 people found this review helpful

To begin the NIGHTAMRE with your company I will start from the beginning.
#1- Placed an order on Dec 7th via Internet order. Paid in full per my credit card. For some reason not charged till DEC 29th 3 weeks later!
#2 Order NOT received until Jan 6th ALMOST A MONTH LATER! I was very patient! WHAT TOOK SO LONG?
#3- Order incorrect and I received another BRIDES save the date magnets Todd & Michelle CRUISE!!
#4 I'm missing 20 save the date magnets contact the knot customer support on Friday 1-6-12 and report the problem. Item seemed to be resolved as the knot will send the missing (not Todd & Michellles wedding maganets which were so WRONG) throw away the maganets, we will send correct will be ONLY 1 WEEK! FABULOUS thank you!
#5 Received my request for the 20 Missing Magnets...Jan 12 ......HONESTY IS THE BEST!!!!!

NOW THE NIGHTMARE WITH YOU BEGINS!
#6 ON JAN 13TH I RECIEVED A DUPLICATE ORDER OF MY ORIGIONAL PURCHASE, NOT EXACTLY DUPLICATE....THE AMOUNTS WERE CHANGED the save the date maganets were nothing like I ordered!
#7 I contact customer support Jan 13th 2012 , they DENY any charges or shipments! HELP, I am being honest, I received another... (Read the full review)

In summary, I would not recommend The Knot to a friend.

255 of 460 people found this review helpful

I have been devastated by the Knot. I purchased a wedding website from them, filled in pages and pages of content and even wrote a letter about my fiance that was a pouring out of my heart only to find one day the site simply vanished into thin air. And I am two days from sending out my invitations. It is horrible. There is absolutely ZERO phone support and I have to at once start over and create a whole new wedding website. It is a wedding nightmare. DO NOT USE THE KNOT. It is just really really sad. Kristin

In summary, I would not recommend The Knot to a friend.

230 of 429 people found this review helpful

If you are a vendor looking to advertise on THE KNOT please rethink your decision. We have been doing so for 5 years now, and the services are getting worse. They used to have adds on TV in Magazines and on radio, not anymore. Their prices have gone up even in a bad economy like we have now. I would try another vendor.

In summary, I would not recommend The Knot to a friend.

236 of 421 people found this review helpful

I liked the wedding checklist, so I signed myself up. My sister is getting married before me and had not started her own website, so I told her I would make one for her as well. Somehow, The Knot mixed up our usernames and our URL's and they claimed they could not change it back. My username was erased and my URL was attached "permanently" to my sister's username. I don't know much about IT, but I'm pretty sure this was not supposed to happen. Will not recommend this site to anyone!

In summary, I would not recommend The Knot to a friend.

204 of 426 people found this review helpful

We used The Knot services for our website. They were horrible. The editing software was impossible to use, the space was limited, and half the functions did not work, especialyl the RSVP function which was the main point in going through them. Additionally, the website did not allow access to our registries for approximately 1 month for some unknown reason. Their tech support evaporated once we paid the fee to use their service.

Bottom line: these services will not help your wedding go smoothly, but rather, frustrate the daylights out of you. Go somewhere else to get your site built and hosted, please take my word for it!

In summary, I would not recommend The Knot to a friend.

175 of 384 people found this review helpful

I had no issues at all with theknot.com site until i ordered something. According to their site normal orders with NO customization take 3-5 days for processing and then same for normal shipping.

I was having an out of state wedding and leaving my home on 2/16. I Placed an order on 1/27 for some last minute items. I was so busy that on 2/9 i realized i received nothing yet. I checked my theknot.com account and it said not yet shipped. I contacted customer service and they said my order was scheduled to be sent out on Friday 2/11. On Monday morning i checked my order status again and it said still not shipped. I again contacted customer service demanding they over night my order at not cost to me and e-mail me a delivery confirmation because 18 days since i placed the order is unacceptable and not what they guarantee. She said we will over night the order and i will have my manager e-mail you.

I received an e-mail same day from the Manager Jael Palmer saying one of my items was discontinued and they had to special order the item, it will be sent out that day.... (Read the full review)

In summary, I would not recommend The Knot to a friend.

212 of 417 people found this review helpful

This site is only good for ideas. DO NOT USE THIS SITE'S, "MESSAGE BOARDS". They are filled with Catty, Childish women. If you want to even call them women. They only try to tear you and everyone else on it down. They insult, ridicule, and make fun of each other! Your wedding, should be a fun exciting time in your life. Just keep it between you, your family and your friends! Do not go and talk with other "brides" to be. They are NOT your friends! AVOID THE MESSAGE BOARDS!

In summary, I would not recommend The Knot to a friend.