DONT TIE THE KNOT WITH THE KNOT LIARS!!!!!!! 21 January 2012 Reviewer: TDA from AR
213 of 432 people found this review helpful
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To begin the NIGHTAMRE with your company I will start from the beginning.
#1- Placed an order on Dec 7th via Internet order. Paid in full per my credit card. For some reason not charged till DEC 29th 3 weeks later!
#2 Order NOT received until Jan 6th ALMOST A MONTH LATER! I was very patient! WHAT TOOK SO LONG?
#3- Order incorrect and I received another BRIDES save the date magnets Todd & Michelle CRUISE!!
#4 I'm missing 20 save the date magnets contact the knot customer support on Friday 1-6-12 and report the problem. Item seemed to be resolved as the knot will send the missing (not Todd & Michellles wedding maganets which were so WRONG) throw away the maganets, we will send correct will be ONLY 1 WEEK! FABULOUS thank you!
#5 Received my request for the 20 Missing Magnets...Jan 12 ......HONESTY IS THE BEST!!!!!
NOW THE NIGHTMARE WITH YOU BEGINS!
#6 ON JAN 13TH I RECIEVED A DUPLICATE ORDER OF MY ORIGIONAL PURCHASE, NOT EXACTLY DUPLICATE....THE AMOUNTS WERE CHANGED the save the date maganets were nothing like I ordered!
#7 I contact customer support Jan 13th 2012 , they DENY any charges or shipments! HELP, I am being honest, I received another personalized package from the KNOT! I was then told I would have to prove via copy my credit card bill! WHAT! You cant have a copy my CREDIT CARD BILL! BUT, WE WILL SEND YOU A RETURN LABEL!
#8 NEVER A RETURN LABEL AFTER 7 DAYS......call the KNOT to check on status, yes I WAS CHARGED and blaming me for another order! HELP! I never ordered and why would I reorder the same items! TO MAKE MATTERS WORSE....THE SAVE THE MAGANETS DATES WERE SO MISCONSTRUDED WRONG LAYOUT, WRONG COLORS ..........this is not funny!
#9 Checked with my credit card company...YEP LIED I HAVE BEEN CHARGED....AS A MATTER OF FACT....OVER $10.00 origional charge!
#10 Called the KNOT ask to speak with SUPERVISOR her name was "MAY". I was called a LIAR, I WAS ACCUSED OF THE REORDER I Was also told no label coming in the mail YOU MESSED UP YOU SEND BACK ALL THE PERSONLIZED ITEMS AT YOUR OWN CHARGE! I NEVER PALCED A DUPLICATE ORDER!!!!!!!!!!!! I ASKED TO SPEAK TO THE SUPERVISOR....."May" was DEGRADING, CONDECIDING and called her customer a LIAR! WHO IS HER SUPERVISOR??????
TO RETURN AN ORDER.......CLEARLY STATES ANY PERSONALIZED ITEMS ARE NOT REFUNDABLE...CLEARY SATES...SEND THEM BACK WE WONT REINBURSE YOU........CLEARLY STATES I HAVE BEEN FRAUDUANTLY CHARGED!
#11 Called my credit card company to file a claim!
#12. GOING TO POST ON THE KNOT BLOG.....I SEE YOU HAVE SIMILAR ISSUES.
#13 GOING TO REPORT TO THE BETTER BUSINESS BUREA! copy this email and my reciepts!
#14 SENDING A COPY TO THE PROSECUTING ATTORNEYS OFFICE IN CA!
In summary, I would not recommend The Knot to a friend.
